FAQ

Frequently Asked Questions:

1. How does GO (Group Order) work?
   Group orders will be open to orders until the 20th every month. After full payment for all confirmed orders have been received, I will submit orders to the respective website. Then you wait for the delivery time for shipment and postage to receive your orders.
    
2. Where can I select my orders for GO?
   GO is limited to bodyline.co.jp website currently.
    
3. What can I order for GO? What about products which are not in stock?
   Orders are open to purchase any item listed in the respective website which are in stock. Please make special request for updates on out of stock items, or special order individually, and I will let you know how I can help you.
    
4. What does the price quotation table include?
   Each price includes one item. International shipping and local postage are separate.
    
5. How do I get a price quotation?
   Once you have found the item(s) that you want to order, please check the price quotation table. Please allow 12-24 hours for me to get back to you (if my reply is not immediate) for private request via the contact form.
    
6. How much is the shipping and postage fee?
   GO shipping is RM10 per item. E-parcel postage is RM10 flat rate; or add RM5 per item for Poslaju postage.
    
7. How long does it take to arrive?
   After each GO is submitted to the website, it will take 2-3 business days to ship to Malaysia. Once the items have been individually posted (which will take another 3-7 days), you will be notified of your e-parcel or Poslaju tracking code. In total, it takes 7-10 days after GO deadline.
    
8. When will you submit GO?
   I will submit orders after all GO confirmed order payments are received by the deadline.
    
9. How do I place a confirmed order?
   Please use the contact form to submit your confirmed orders.
    
10. How do I make a payment? What banking method is accepted?
    My banking details (only Public Bank) will be included in your invoice email. IMPORTANT: please show me proof of payment or details of payment when requested. Usually I do not need a scan of your receipt unless transactions do not go through smoothly.
     
11. Why do you need my email/name/address/phone information?
    I will need your email address to send the invoice (which includes your confirmed orders and my banking details) and updates about the shipment and postage tracking. Recipient name, phone and address are required by the postage service.
     
12. What should I do if my parcel has been "returned to sender"?
    In the case of returned parcel, please contact me if you wish to retrieve your parcel. (Otherwise it will be my property after no notification for one month. Rest assured, I will make efforts to contact you first.) I will collect the returned parcel and make a payment for return postal surcharge at the post office. You will bear the cost of second postage and double of the return postal surcharge. (Example: e-parcel RM10 + Returned parcel fee RM2.50x2 = RM12.50)

Please use the contact form if your question is not answered in this FAQ.